 YES Telecom The Pizza Software Experts |
Delivery and Takeout Pizza
|
Creating an Exceptionally Efficient and Professional Staff
So, how can you get employees to work more efficiently and process customer
calls faster? Easy. Install Pizza delivery software and Caller ID technology from YES Telecom. On a busy
night, pizza delivery calls can be non-stop during peak time. It is already proven
that faster handling of those calls using Caller ID technology and pizza delivery software can increase
peak sales volume by as much as 20%. Keep those hungry pizza customers coming back
for more. Don’t give them busy signals and long hold times use our software. Treat them right.
Serve them quickly. Keep them coming back! Use our pizza software. Use our pizza software.
Pizza Delivery Software with Caller ID Improves the Customer Experience
and Offers the Management Tools to Gauge Your Customer Service Progress
Two key elements of great customer service are Speed and Accuracy.
Your customer orders can be delivered with Maximum Speed and Accuracy by the
combined experience of our research studies, field trials, and programming skills. See also our Order Entry Study. Use our pizza software.
To achieve high customer satisfaction you must provide great customer service.
You must know your service is optimal rather than just think you are doing it right.
For you to know you must have the tools to gauge both service and satisfaction. Use our pizza software.
Customers can be ranked in one of these 4 categories.
The Infrequent Customer
The Satisfied Customer
The Identifier caller id device distributes the caller id data from multiple
phone lines. Data is sent from the Identifier to the PC via an RS-232 Serial Cable.
Pictured is front and back of the MLM-4X model manufactured by YES Telecom. Use our pizza software.
A Study of Highly Satisfied Customers How to Identify Them, Create More, Keep Them, and the
Tools to Gauge Your Progress
Great customer service creates high customer satisfaction. A Highly Satisfied
Customer will produce 1,800% more revenue
than an Unsatisfied Infrequent Customer. See Charts below. Use our pizza software.
Use our pizza software.
The Unsatisfied Customer
Dissatisfied pizza software customers typically will never order from you again. Usually due
to a service mishap, product quality problem, or for no fault of yours. Maybe
they didn't like the type of of food, the location, or whatever. It's a good idea,
if possible, to identify the problem so you can implement policies and procedures to produce
fewer unsatisfied customers in the future. These
customers are identified by being a one time customer or very infrequent. Use our pizza software.
The Infrequent Customer is not so dissatisfied they will never come
back but are not all that thrilled by their experience with you to fall
into the Satisfied category. They will order again but not very often. This is
an important group to watch. Because they will be back you have another chance to
kick them up a notch or two. Use our pizza software.
These are the customers most pizza restaurateurs strive for. Their goal is to have all
satisfied customers. Why? Because they are unaware of the highly satisfied customer.
They have no idea what a highly satisfied customer is and what it means to have highly satisfied customers.
If you want to be successful in the food service business you must work hard to
generate highly satisfied customers. Anything less is mediocrity.